Listen to Melody Speak

Listen as Melody

tells the story

of her recovery

(recorded in California June 2011)

CLICK TO LISTEN

Melody talks about her book, Making Miracles in Forty Days on WEBE Radio. In this interview, she guides listeners step by step in harnessing the power that we forgot we had to find out where we want to go in life, and how to get there. How to remain grateful and where our unchecked codependency traits can still show their ugly heads and take us back to that negative way of thinking many of us spent years in and more years working out of. The real key is disciplining our thinking and remaining grateful for everything, all the time, and that is no small task. http://www.blogtalkradio.com/webe/2012/04/24/melody-beattie--author

Melody’s Latest Release

FAIR IS FAIR

She Said by Collective Soul

Last night, I ordered my office supplies online (late at night) from the store where I always order them:  Office Depot (www.OfficeDepot.com).  Let me preface this story by saying Office Depot isn’t an advertiser, nor am I one of their advertising affiliates.  I receive absolutely nothing from what I say about them:  good or bad. 

I like doing business with them because I love ordering office supplies, and I enjoy ordering them from Office Depot online. The supplies arrive within a day or so and get this — usually in the catalogue I order from, there’s a “free gift” for ordering online. 

I’m not someone who takes anything I can get if it’s for free.  I only take that which I want, like and need.  I also know there’s no such thing as a free lunch (an old therapy slogan meaning for every behavior there’s a consequence). 

Because of my travels, because my mailbox in Malibu sits on the street open to any passers-by hands, and because one of my concerns is identity theft, I don’t have mail come to my address.  The problem with this is, I don’t receive the catalogues that have the “free prize” and the prize changes every month.  Plus, to receive the free bonus gift,  I need the promotional code.  I have to enter it when I  make my order.

Office Depot won’t tell you over the phone or even on their site what the prize is, which makes it a “surprise” and that makes it even better.  But not if I can’t get it, which I haven’t been able to since I stopped mail delivery to this address to stop identify theft. 

An aside  guys and gals, I really thought I had myself and my assets locked up tightly.  I thought I was secure and my assets safe.  My sense of security? Totally an illusion.  What makes this scary is I had taken deliberate steps to protect myself from exactly what happened.

Back to the blog at hand.  I placed my order, but there wasn’t any way to find out what the surprise is, much less enter the promotional code for it.  I’m SOL (so out of luck) as some might say.  There’s a prize, but not one coming for me.

Today, I went online to Office Depot and initiated an online “chat.”  I wanted to clarify another detail about my last night’s online order. But those details aren’t important.  Once the Office Depot customer service representative and I resolved that issue, she asked the following question (which became the merchant’s proverbial kiss of death):  “Is there anything else I can do for you?” the rep asked.

“Not unless you can help me get the prize I should have received with last night’s order.  And given the annual amount of office supplies I purchase from Office Depot, I’d very much like to get it and I deserve it.” (I didn’t say I wanted to know what it was before I could say if I wanted it; it was a general statement that given my history with other merchants, I didn’t plan on this line of conversation going much further.)

My buddy Chip, sitting next to me working on his computer, began heckling me, something about  not in a million years would I get my prize and stop annoying the person online.

A few minutes later, the customer service rep typed something else to me, about needing to enter the promotional code at the time of ordering, to which I replied I couldn’t enter it, because I didn’t have it and didn’t even know what this month’s free prize is.

Chip laughed louder, and again suggested I stop annoying the woman (or man) helping me online.

I ignored him, my usual response to  anyone or thing that gets between me and the object of my obsession.

Moments later, the woman came back on the online chat.  She gave me my choice of three separate prizes.  The third one she described?  Exactly what I wanted.  I had tried to purchase it the night before, but they didn’t have it.

Excited, surprised, happy?  Understatements for the way that interaction this morning made me feel when the rep confirmed that the prize I wanted would soon be mine. 

No, I don’t have the prize in my hands yet.  But according to Office Depot’s customer service representative,  soon I’ll  hold the spoils of victory in my hands.

Now, that’s customer service.  On a scale of one to ten, ten being the highest, Office Depot’s online score for excellent customer services gets rated ten by me.  Thank you for showing me the true customer service isn’t gone, Office Depot.

After everything else going on, I’ll take the gift with gratitude bordering on elation.

Later,

Melody Beattie

PS:  Chip, I told you so — and that makes twice.

PPS:  Whether we’re talking about a relationship with a business, friend, relative, pet or lover, it’s not wise to tell them only what they do wrong, or what they do that displeases us.  When someone does something right, something nice — especially when the person goes out of his or her way to do something special for us — it’s important to take time to notice it and say how much it means to us. In the case of a blog that’s mentioning when businesses don’t act up to code, it’s just as or more important to mention businesses that go out of their way to provide superior customer service.  People respond best to criticism if they know their best efforts will  be rewarded with praise.

Again, thanks and many kudos to you, www.OfficeDepot.com.

21 Responses to FAIR IS FAIR

  • chip says:

    That really was a great display of “asking for what you want.” Too bad Office Max doesn’t sell dryers!

  • Melody says:

    This was a particularly relevant comment from Sharon in the Bay Area that I want to re-post here, along with my response. Understand that Standing Up for Yourself when the Rest of the World Wants You to sit Down and Shut Up (or Be Quiet) — isn’t just for me. It’s for us, as it’s something we all need to do, often with a vigor now. the problem is, most of us don’t know what to do or how to do it; we don’t have the time or the energy or the money; and big business plans on that. Ergo, they tell us to sit down and be quiet or worse yet, they screw us over knowing that the majority of the time they will get by with it, because statistics prove that they will. We aren’t statistics; but our actions make the statistics what they are. We can’t change the world, but each of us — by changing our behaviors — can change the statistics and prove theie actuarials incorrect. Yes, it takes energy, time, work and money. We have to ask questions, make phone calls and most importantly we need to become the squeky wheel that doesn’t sit down but instead stands up and talks when we’re supposed to shut up. Here’s to you, me, us as we change the numbers on the statistics that prove the businesses will get by with screwing us over. One by one is how numbers are changed. When those numbers change, much of the manipulation or out and out “doing us wrong” by businesses will slow down its pace, even if it doesn’t stop. We will have created a better world, and I’m all for that. Melody Beattie (So following in this comment is Sharon’s original comment copied from the archived Standing Up For Yourself Blog, along with a copy of my response. It is an invitation for true stories only. I take no responsibility or liability for anyone who writes comments containing incorrect information. I don’t have the time to reearch the details and fact check each comment, so by placing a comment here and mentioning the name of any business you, not I, are taking responsibility for telling the truth, or the consequences if what you write is a lie. You cannot invade a non-celebrity or non-high-profile person’s privacy by using names or information that would identify him or her. But you can use the names of big businesses; you can report an honest complaint, and by commenting or posting a complaint you are agreeing to hold me harmless from any results from you not telling the truth or misrepresenting your situation. You agree to take full responsibility for whatever consequences may befall you should you misreprsent a situation or make untrue complaints against a corporation. You also agree that whatever you post is the absolute, complete, and entire truth. Thanks. Melody Beattie Copy of Post by Sharon from the Bay Area responding to “standing Up for Yourself:” 2011/04/29 at 12:10 pm I live in the Bay Area and have used Seven On Your Side (here it’s Channel 7 TV), when I have found companies to be unreasonably obstinate. They can really work miracles. Sometimes, maybe, it’s just the idea that a television station is backing you up (so the company could be put on TV) that helps. A few years ago, I got back $1500 on a car problem. A few months ago, I had called a company to ask them to put my payment through 2 days later than the usual time. I received an e-mail confirmation that they would, but then they put it through on the regularly scheduled date. That started a snowball effect in overdraft charges which went up to over $300, all because of that one item. If it were refunded, even temporarily, all those charges would disappear. I called the company 4-5 times and they were not only unwilling to refund the money, but they also would not give me a supervisor’s name. I was completely stonewalled and since I run on a really tight budget, I knew I wouldn’t make it through the month unless the problem was resolved – and resolved in my favor. I called Seven On Your Side and they got the name of, and arranged a call with a supervisor. Though I really had to hold my own in a challenging conversation with him, he finally agreed to refund it. Prior to making the call, having met with so much resistance and attitude, I had even begun to doubt the reasonableness of what I was asking. One of the women at Seven On Your Side, Myra, gave me perspective, saying that what I was asking was not that big a deal – and she was right – and I had almost forgotten that. I really appreciated her support and perspective and held on to that thought, that I wasn’t asking all that much, while I was talking with the supervisor. With some people Seven On Your Side completely handles things. In the ones that are shown on air, it seems the companies cannot do enough to set things right. I would not have been able to resolve it without their help. They added some necessary “muscle” to what I was saying. I highly recommend them or someone in your area like them. Jez, trying to get a new dryer for a whole year is long enough!! I hope this suggestion is helpful to you. It really worked well for me Copy of Melody Beattie’s response to the above comment by Sharon from the Bay Area: Thanks for taking the time to tell us about this organization. Problem is, it’s in the Bay Area and so far, I’ve yet to find anyone in the L.A. area that does such a fantastic job – which is why I started this subject on this blog. It’s no just for me. Anyone can write in with a comment. I waited for seven months. Three days after the blog, Best Buy called with a voucher for a new dryer. It can absolutely wear you out fighting with this companies and businesses — and the businesses know that. In many situations, they count on it (wearing us down and as you said, getting us to second-guess ourselves). The power of the media, the spoken or written word is strong — as long as it’s clear and true. it’s happening so often to everyone. Wish the organization you have in the Bay area would go national. It would certainly make for some worthwhile tv. Again, thanks for writing in. Melody Beattie If you have a true comment about how you were “short-changed” by a corporation, including a bank — stick to the facts, no mention of individual names (people who have a right to privacy) and tell us your story We do not have to be embarrassed or ashamed when someone else does something wrong, nor do we have to help the statistics prove that we won’t stand up for ourselves when we should. mb

  • Melody says:

    I’m re-posting a comment from Sharon in the Bay Area along with my response. Standing Up for Yourself when the Rest of the World Wants You to sit Down and Shut Up (or Be Quiet) has become something many of us now need to do. The problems with this behavior are: most of us don’t know what to do or how to do it when it comes to the classic David versus Goliath fight with businesses and corporations; we don’t have the time, energy, strategy or money that standing up for ourselves can take; and big businesses plan on us folding due to the difficulties they know we’ll face when we fight back. So some of them treat us badly knowing that most of the time they’ll get by with it because statistics prove that they’re right — we won’t stand up for ourselves. We aren’t statistics; but our actions make the statistics what they are. We can’t change the world but we can prove their statistics wrong. It will require energy, time, work and occasionally money on our parts. We have to ask questions, make phone calls, become the squeaky wheel that doesn’t sit down but instead increasingly more loudly squeaks until we and our hard-earned money are treated with the respect we deserve. One by one is how these statistics change. When these numbers change, at least some corporate manipulation and short-changing will slow down, even if it doesn’t completely stop. The actuarials will turn in our favor. Greed has been here since the beginning and chances are it always will be present. It’s part of the world we live in. Wherever people want, some want more (and more and more). But we can slow greed down. We can forgive without giving businesses and individuals a license to rob us by letting others clearly know where we stand and I’m all for that. Melody Beattie (Following is Sharon’s original comment copied from the archived Standing Up For Yourself Blog, along with a copy of my response to her. This is an invitation for you to submit ONLY true, accurate “That business done me wrong” stories. I take no responsibility or liability for anyone whose comments contain inaccurate information but will print the response of any business who replies back. . I don’t have the time to reearch the details and fact check each comment, so by placing a comment here and mentioning the name of any business you, not I, are taking responsibility for your words and the consequences if what you write is a lie. You cannot invade a non-celebrity or non-high-profile person’s privacy by using names or information that would identify him or he unlessit’s a matter of public record. But you can use the names of businesses; you can report an honest complaint, and by commenting or posting a complaint you agree that what you post is true and to hold me harmless from any results from you not telling the truth or misrepresenting your situation. You take full responsibility for whatever consequences may befall you should you misreprsent a situation or make untrue complaints against a corporation. You also agree that whatever you post is the absolute, complete entire truth. Thanks. Melody Beattie Copy of Post by Sharon from the Bay Area responding to “standing Up for Yourself:” 2011/04/29 at 12:10 pm I live in the Bay Area and have used Seven On Your Side (here it’s Channel 7 TV), when I have found companies to be unreasonably obstinate. They can really work miracles. Sometimes, maybe, it’s just the idea that a television station is backing you up (so the company could be put on TV) that helps. A few years ago, I got back $1500 on a car problem. A few months ago, I had called a company to ask them to put my payment through 2 days later than the usual time. I received an e-mail confirmation that they would, but then they put it through on the regularly scheduled date. That started a snowball effect in overdraft charges which went up to over $300, all because of that one item. If it were refunded, even temporarily, all those charges would disappear. I called the company 4-5 times and they were not only unwilling to refund the money, but they also would not give me a supervisor’s name. I was completely stonewalled and since I run on a really tight budget, I knew I wouldn’t make it through the month unless the problem was resolved – and resolved in my favor. I called Seven On Your Side and they got the name of, and arranged a call with a supervisor. Though I really had to hold my own in a challenging conversation with him, he finally agreed to refund it. Prior to making the call, having met with so much resistance and attitude, I had even begun to doubt the reasonableness of what I was asking. One of the women at Seven On Your Side, Myra, gave me perspective, saying that what I was asking was not that big a deal – and she was right – and I had almost forgotten that. I really appreciated her support and perspective and held on to that thought, that I wasn’t asking all that much, while I was talking with the supervisor. With some people Seven On Your Side completely handles things. In the ones that are shown on air, it seems the companies cannot do enough to set things right. I would not have been able to resolve it without their help. They added some necessary “muscle” to what I was saying. I highly recommend them or someone in your area like them. Jez, trying to get a new dryer for a whole year is long enough!! I hope this suggestion is helpful to you. It really worked well for me (End of Sharon’s comment.) Copy of Melody Beattie’s response to the above comment by Sharon from the Bay Area: Thanks for taking the time to tell us about this organization. Problem is, it’s in the Bay Area and so far, I’ve yet to find anyone in the L.A. area that does such a fantastic job – which is why I started this subject on this blog. It’s no just for me. Anyone can write in with a comment. I waited for seven months. Three days after the blog, Best Buy called with a voucher for a new dryer. It can absolutely wear you out fighting with this companies and businesses — and the businesses know that. In many situations, they count on it (wearing us down and as you said, getting us to second-guess ourselves). The power of the media, the spoken or written word is strong — as long as it’s clear and true. it’s happening so often to everyone. Wish the organization you have in the Bay area would go national. It would certainly make for some worthwhile tv. Again, thanks for writing in. Melody Beattie If you have a true comment about how you were “short-changed” by a corporation, including a bank — stick to the facts, no mention of individual names (people who have a right to privacy) but please, tell the world your story. We do not have to be embarrassed or ashamed when someone else does something wrong, nor do we have to help the statistics prove that we won’t stand up for ourselves because now we do. mb ReplyLeave a Reply Click here to cancel reply.

  • Tonyji says:

    I have a story to tell you. More of it later. But now I want to introduce you to the problem and point out how Standing up for yourself begins the moment you are confronted by an overwhelming. My problem is with two banks- major banks. One the initiator of incident which became my problem and led to closing all my bank accounts (3- two business and one personal)at two separate banks. When I looked at the problem and how it escalated to cutting me off from all my money, upon refection I realized that becasue I approached this and acted upon this as an innocent man would, my honesty and believing that surely the bank executives would find the facts to be true, they would rectify it and after a couple of days my financial matter would be cleared immediately, and the truth ( which would require a to bank executive to admit it was their error, or if they wanted to win -win, do the right thing , they could save face and give me access to my money and reinstate my bank account by admitting it was a misunderstanding. That is what an innocent man expects: to be exonerated. But that was not to be at One West Bank. So even though I followed their banking procedures to the letter as explained to me by the Manager and Assistant Manager at what used to be the headquarter for the bank when it was First Federal Bank, I was accused of small, petty excursion outside of their protocol or procedure. Which was completely untrue, and lie so that upper office executive could get her brownie points. Like a corporate raider who get I have been banking withe original bank when it was known as First Federal for approximately 20 years. TWENTY YEARS. That meant nothing. The bank Executive who refused to stand behind One West’s Policy, in fact denied they have a policy. She did this completely contradicting and denying the policy. Even though every teller and manager I spoke with will tell you, what they told me if you ask them. Again, I banked here for 20 years, with good relationships, You know how it is: did you have a nice Thanks giving….what are you planning for Christmas? You know,the kind of people you can ask, “Hey, when will this check get credit?” Does it need to wait 5 days since it is out of state? “No, sir we’ll release that for you tomorrow”—or what ever the situation is. You can be upfront and they can let you know what policy is or if they are going to wave policy. And this is one of the benefits of being with a bank for 2 decades- relationships. In 20 years you’ve never cashed a bad check, or didn’t make good on a third party deposit. So what changed? One West was a small bank that didn’t really have the financing to take over the failing formerly stalwart bank First Federal. They wet to their shareholders and investors and from what I’ve been told, they are struggling not to go under. Now I can’t prove that- but that is what is being said in some banking circles. So we’ll see, but it explains why they are coveting every dime anyone puts in that bank. I have more to say,later but I will say this now, that standing up for myself, and believing that the One West Bank Executive who seemed reasonable, and told me she only wanted to put a hold on the account to make sure all the money would clear – which it did, As I told them, the money was there. I told her she would see it if she would only follow her policy. I even asked her to call my other bank that was going to receive ‘returned items’ – which had never happened before unless it was a back room mistake. (When a bank is honest, as First Federal had been in the past, they will owned up to their error and make it all sunshine…..but when I asked One West who now knew that the money was in my account according to their policies, and called my personal banker at my bank which I’ll name in my next post, I expected her to own up to the error being their mistake. But NOOOOOO. Quite the opposite…..So make sure you go to court with a lawyer even if you’re innocent..Even in these situations don’t think that just because the truth is obvious and favors you, that you’ll be exonerated… This time however, that was not the case, and in fact, at my request, the One West Banker called my home bank and this One West Executive got my bank to close my accounts just until the checks cleared. My home bank with whom I have banked for 20 years and whom I have seen through THREE takeovers,ordered my accounts considered for closing…..but the Upper level executive at my home bank, who is my contact during this transition has been a man of great heart and understanding. He see’s me as a customer, realizes that it is a BS case, and that if it hadn’t come from above ( thank you exec from One West Bank who is probably looking for scalps to save her job or have some notches on her belt to take to her next banking job)- but this man at my homebank has see that all the money is there and we’re just letting it play out the way the bank wants until I can get my money back. But this man is a man of character, he has come back from a massively debilitating injury, and with no help, brought himself back from the brink of extinction to a fully functioning Human Being in command of his limbs and speech He now has a family, children, and he is teaching me that life taught him: “FORGIVENESS” is the only cure. When I told Him I was going to blog,…he said, “no don’t do that, it’ll just create more trouble. Let it go, go on, get a new account, and leave trouble behind. But you know what he did after I said that? He offered to release some of the funds in my accounts. And as painful and depressing and massively hurtful as this has been (20 years of your life and integrity questioned and threatened and mind you – not having the money to pay ones bills, going into arrears,etc, this man is an oasis in this desert, or a master boatman negotiating the rocky shoals, and he is helping me stay out of arrears and has paid the Dept of Water and Power and other things that the woman at One West would never have done for me..and he has become a teacher. The oldest man in the world died 3 weeks ago. He ascribed living to 103 to this philosophy: “Accept every change, no matter how bad it looks, and a change for the good”- That is a lot to ask when you could chew and spit broken glass. But it is one of the great truths. “It is not what happens to you- it is what you THINK about what happen to you.” So, I’ll report back. Once this resolves and I can go into more detail. But to Melody’s point, Just remember one thing from Standing Up for Yourself. In my case- the moment I mentioned I was gonna stand up and blog about it- that action produced immediate results — The good exec released money… and then urged me to move on and use forgiveness as a way of life. Not bad for standing up- even a little :) Tonyji

    • Melody says:

      Thanks for your story. Everything we do, how big or small, impacts others. OneWest is doing a lot of advertising right now. It sounds like people should examine the situation carefully first. I know that the businesses I’m in battle with to get merchandise I had no problem paying money to (but do have trouble getting what I paid for) were, in the past, businesses I respected and trusted. Things have changed. Times have changed. Forgivenss is important, but standing up for ourselves needs to come first. Thanks again, Melody

  • Ludmil Egov says:

    Dear Melody, Please, tell me who wrote the music to the audiobook “Lighting the Path”?

    • Melody says:

      I can’t say for sure (as the cover doesn’t) — but the good news is, Chip is working on turning that will soon be available as a CD and an MP3 Download. Likely the music was/is stock music. Melody

    • Melody says:

      I honestly don’t know. The publisher probably used stock music. I wrote the script — and they inserted the music after, when putting the whole thing together. But because the agent (one I had for just that one book and tape) and because of the timing (I wrote it right after my son’s death), the tape stopped selling. Chip is working on it again, but it looks like I’m going to have to re-record it.

    • Melody Beattie says:

      I honestly don’t know. I read the script (and wrote it) — then they added the music. My best guess is they used stock music, the way people use stock photos, etc. — but that’s a guess. I’m redoing that “book on tape” and turning it into an audio book on cd. I don’t know if we’ll have any music at all on it — or what we’re going to do, as I’m not doing it with the publisher. Melody Beattie — Out of curiosity, why do you want to know? If you need an answer, I would suggest contacting Simon & Schuster, as they’re the ones who put it together. All I did was “write and read.”

  • Stephanie Stacy says:

    I am currently having some financial difficulties, my husband has been laid off for 3 years. That is not what I am writing about. I have recently been sued by 2 creditors for not being able to make their incredible interest payments. I had my bank account garnished on 5/9/11. The bank did not tell me for 3 days where my money was, they just kept saying they were looking into it and would call me back. (I even went in person on day #2). On day 3 I was told it was garnished, but there were no more details. I came home from work to find the writ for garnishment in the mail. I had panicked for 3 days, I’m still a little nervous. I went for 3 days worrying and wondering and the bank knew the whole time. I had to wait 3 days to be served, needless to say, once I knew what was happening, I researched it. I am waiting for my day in court on 6/6 to appeal the garnishment (they took 100% of my paycheck, there was only $60 prior to my check being deposited). I have also since filed a motion for installment payments, I am hoping things will work out for me. I am also going to ask the judge to order Comerica bank to refund the $75 fee since this garnishment is illegal and does not follow MI law. I went for 3 days not knowing, I was physically ill and missed a day of work trying to solve the problem. I was able to borrow from a friend, so thankfully our budget was not interrupted, but those 3 days were horrible. Comerica bank has poor customer service, I called the corporate number, the branch I use and I went in person. I had no answers for 3 days, I think this is unacceptable and I will ask for my money back. Because of their poor customer service I have stopped my direct deposit as my employer has verified my wages have not been garnished. They helped somebody remove my money and I will have my day on 6/6/11. We had prior invested in real estate and still have one other house we own with no lien. We just listed that house on the market. I left my account open purposefully because I will cash my check there (hopefully at least $50,000 and thats less than the SEV value). It will be a sweet revenge to pay off my $30,000 line of credit in full and close every account I have as well as get about $20,000 in cash from them as I leave. I will definitely keep you posted. BTW, just ordered your combo book, can’t wait to get it. My counselor raves about you!

    • Melody says:

      I’m sorry you’re going through this, but applaud the way you’re standing up for yourself. We are living in a time of “David vs. Goliath” (the individual versus the large corporation) on a mass scale, and I’m not being paranoid. It’s a recession, and many of the large corporations just aren’t playing by the rules. Good for your for standing up. Keep us posted. (I have more to blog about soon, but am over my head in paperwork right now.)

    • Melody says:

      Sorry to hear about what you’re going through, but it doesn’t surprise me. Businesses — ones we could in the past trust — will do anything for money now, even violate the laws. The only way to get things done right is to take a deep breath and make a decision — a commitment — to fight for ourselves because if we don’t, nobody else will. We can no longer expect businesses to do the right thing. Now, that doesn’t include all of them — a few still have their values, but they’re getting few and far between. Kudos to you for taking care of yourself, and let us all know how it goes. You should have first been served with that notice. I don’t know all the details, but it sounds like you’re doing your homework (something we each need to do), and then insisting on getting what you have coming to you. It’s time we all stopped being a “statistic,” stood up for ourselves, and showed these businesses that we’re not going to be treated unfairly and illegally — and we’re not going away until they do the right thing. If enough of us do this, maybe the money-grubbing treatment will stop. And you’re right — it drains us, it takes our time, our energy, and can even make us physically ill. They don’t care — so we have to. I hope your letter inspires others to take care of themselves to in similar situations. Too many people give up their power to businesses and institutions. I’m not a fanatic about this subject, but things in our world have changed. If we don’t start talking about this and taking action, it won’t get better; it’ll get worse. Melody Beattie

  • Lisa y says:

    Hi melody, first thank you for all your supportive thoughts and ideas you send out into the world. It touches people in untold ways. I wanted to tell you about a car accident story where state farm insurance really wanted me to shut up and GO AWaY!! Long story short, I was in an accident thru no fault of my own. I was hit from behind with enough force by a young driver to crash into the person in front of me while at a full stop. Aside from the normal unjust injury and paperwork madness any victim of something like this goes thru, then state farm immediately informed me they were going to total my car. That means hand me a check for 5000.00 and say good luck. I had a fit. Over and over and over. I love my old Volvo and had kept it in great shape. I knew there was no wAy I could ” replace” that reliable sturdy beast that I had maintained for ten plus years with 5k. When i asked thrm what the repairs would cost they said oh about 5 grand, and i said them fix it and they said NO. This made no sense to me. After endless fighting on my part and lies from MY insurance company I finally contacted my brotherin law who gave me the secret that got my car returned to me.

    • Melody says:

      Thanks for writing in about this — it’s an important time. Although State Farm has been good to me throughout the years, when I woke up one morning to discover that my one month old car — not a scratch on it — had been totaled while I slept (some college kids wiped out four cars with their car — nobody hurt), originally they were going to give me $9,000 to replace a $50,0000 car that was a month old. The frame was smashed — it was a mess. I didn’t want that. I wanted the new car. It took some digging, but there’s a little known statute (a secret) that if you find out about, they have to do the right thing — which ultimately they did. The key for us is to STAY ON IT. We have to become the squeaky wheel, literally. We have to call every day. We have to show them we’re not going to fit into their statistics and go away. We’re going to stay there, making noise, until we get what’s fair and right. Melody

  • Lisa y says:

    Cont’d. So the secret was to tell them they had to replace my vehicle with the EXACT same car – impossible – and also to walk me thru the 30-odd point RatingSystem they used to determine the low value. I fought every item down to the condition of the carpet. When we got to the windshield the guy sighed, and said I guess you’ve got a reciept for THAT too? It became comical. But the fact is it was in their best interest for me to shut up. It was in my best interest to fight like a dog for that crazy car. But finally I won. It was an emotionally charged mess that I never could have anticipated. And then I fired my insurance agent over it. And he was like what?? Huh?? Which made me nuts. I really felt like being a female was also a liability here. I really felt like all the men I dealt with would handled it differently if I was male. Which makes me ill as well. But I won. And you will get your money back. It IS the banks fault. Don’t buy their crap!! Fight on!

  • wayne ziemer says:

    I have got several episodes trying to deal with ‘customer service’. One time started to write a letter to CEO of the corporation to tell him of the problems I was having. I eventually got things settle without sending it. At least I had a list of problems I need solving! I tried the ploy of talking to their supervisor! Once I needed to go to supervisor’s supervisor who remembered the memo that went out to the supervisor and representative with solution. She dug back into her emails, found it, and gave me info to fix it! It was a very simple solution. I have tried the supervisor ploy a couple of times lately and they say they are the supervisor or they don’t have one. Conspiracy! Hard to stand up with out being obnoxious. Difficult at times. It seems customer service has definitely deteriorated. I don’t think some understand concept of ‘customer is always right!’ Once someone laughed that I must have signed up for something I didn’t do. I found out that company was fined for being part of the scam! Luckily some companies are real good and fine issues before I even see them or respond quickly when I find a problem. ps: You might remember me from your pass. I attended Minnehaha group and 2218. I managed to have stayed married 10 years now and wife might be ready to look at herself. I gave her your co-dependency no more book! We will see what happens. I think I gave her my alanon book about 6 years ago, but she does not know where it went. I hope you life overall is going okay. Mine is a little hectic with issues with son-in-law,but trying to stay out of way.

    • Melody says:

      Hi — and I think I know who you are (not sure as the older we get, the more we have to remember and the computer in our heads is only so big) but hi again, anyway. Re customer service, I believe it’s the recession that has made it worse. Companies used to have that margin to deal with to treat customers in a good way. Now not all — but many — businesses we used to be able to trust are avoiding the issue or claiming it’s one of the past (customer service), in their behaviors and attitudes anyway. My new washer and dryer (GE from Best Buy) is sitting in my garage. Although Best Buy gave me a number to get a new dryer with, and I did what they said and went to the store but by then GE wasn’t making that dryer anymore, I had to pay additional money for an updated one — but after setting up three delivery dates, all of which were No Shows on Best Buy’s part (I was home all day long, each date), I gave up. Waved the white flag (at least for now). I called another small appliance company and ordered another brand. I ordered both a washer and dryer, assuming that even though the washer worked now, likely it wouldn’t later and besides, I wanted a matching set as these are appliances a person doesn’t buy that often in his or her life. The manufacturer is Whirlpool. Haven’t had one problem. I bought a basic set and both appliances work extremely well. And yes, businesses no longer (many of them) will let us speak to a supervisor. Instead, they’ll say, “I am the supervisor.” Well — where do you go with that? The only place I know to go right now is here — to my blog. Feel free to speak up, as long as you speak the truth, and even speak up concerning stores and brands, as my hope is that we can help each other out and not get ripped off anymore. At least not as much …. My best (and she’ll read it when she’s ready, but I don’t have to say that because you already know it.) Melody Beattie

    • Melody says:

      An update on the washer/dryer problem with Best Buy and General Electric. The washer and dryer (new) are sitting in my garage as the dryer stopped working after drying two loads of clothes. After GE and Best Buy came out somewhere between 7 and 11 times over a period of ten months (oh, I also purchased two-two-year extended warranties too), I blogged about the issue. That’s when Best Buy called and said to “take this number to a Best Buy store close to you and they’ll replace the dryer.” I did as they said — but GE no longer made that particular dryer. (I wonder why?) I had to pay more money for a different model, so I did. They scheduled a delivery date. The delivery date came and went. So did the next two — but no new dryer came. I contacted American Express, who was able to at least take the recent charges off my card, confirming I didn’t owe them. I called up another appliance place. Two days later I had an excellent Whirlpool washer and dryer delivered to me — I didn’t trust the GE one, and besides, I wanted a matching pair. I don’t have the heart to sell the crap, even with the warranties, to anyone. It’s brand new! Yesterday, I received an email from Best Buy encouraging me to participate in their online forum. “My chance has arrived,” I thought. I registered and sent a private email to the woman monitoring the forum, before going public on their site with the problem. We’ll hear what she has to say.

Leave a Reply

Your email address will not be published. Required fields are marked *

*

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

 

Spam Protection by WP-SpamFree