Good News and The Bad

I strive to avoid dualities – good and bad, right and wrong — those judgments many of us make.  Most of the time even emotions fall into one category.  We don’t feel good or bad.  Joy and pain are the same thing.Before I get into the heart of this blog, it’s important to give praise where it belongs.  You may recall my diatribes about the new washer that came with a dryer that didn’t work.  I became frustrated with General Electric, the manufacturer who wouldn’t honor their warranty and Best Buy – the retail store where I purchased it along with extended service agreements.Guess who won?  Guess who stood up and spoke up when everyone wanted me to sit down. I did.  I’m holding in my hands the Best Buy confirmation number that will get me another new dryer (for free) to replace the other one. In the end, Best Buy came through like champs (after a few blogs and many phone calls).Best Buy stepped up to the plate.  General Electric didn’t. General Electric failed me. 

Best Buy decided that replacing the defective dryer – whether it was GE’s fault or theirs, was the way they want to treat their customers.